Refund policy

Returns Policy

Thank you for shopping with Monique Design Art. Your satisfaction is important to me, and I want you to love your purchase.

Change of Mind

As all prints, posters, and canvas pieces are made to order, I'm unable to accept returns or exchanges for change of mind. Please review your order carefully before completing your purchase.

Damaged or Faulty Items

If your order arrives damaged or defective, I sincerely apologise. Please contact me within 7 days of receiving your order with the following:

• Your order number
• A description of the damage
• Photos of the damaged item and packaging

I will arrange a replacement or full refund at no cost to you.

Incorrect Item Received

If you receive the wrong item, please contact me within 7 days of delivery and I will make it right as quickly as possible.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print partner and disposed of. Should you want another print or frame sent to an updated address, you will be liable for the costs of the new order.

Unclaimed Shipments

Shipments that go unclaimed are returned to our print partner and disposed of. Should you want another print or frame resent, you will be liable for the costs of the new order.

How to Contact Me

For any returns or concerns, please reach out via the contact form on this website or email me directly. I aim to respond within 1–2 business days.

Thank you for supporting independent art — it truly means the world. 🎨